Shipping Method

When will my order be shipped?

In most cases, the order will be processed and shipped within 24 hours. This does not include weekends or holidays. You will receive an email notification once your order ships. And you can also get shipping information of your order on "Order Tracking".

Can I change the shipping address?

• 1If you want to change the delivery address, contact our customer service online well in advance.
• 2If the order is not shipped from our warehouse, the customer service team will help you change the address information in the operating system.
• 3If your order has been sent, we must receive confirmation from the transport company whether we can change the address and may charge an extra fee.
• 4To avoid unnecessary shipping problems, fill in the correct address details for your order.

What do I do if my package shows delivered but I never got it?

• 1Confirm the shipping address provided at checkout by reviewing the order details on "Order Tracking" page.
• 2Check around the delivery location.(Look around the entrances of your residence for the package or notice of attempted delivery)
• 3Check if someone else accepted delivery.(See if a neighbor or other resident received the package.)

Occasionally, packages are not delivered in the expected timeframe and are unable to be located by the tracking information (if available), please contact"Customer Support".

Disclaimer for Packages Marked as Delivered but Not Received

If you encounter a situation where the logistics system shows the package as "delivered" but you have not actually received it, we would like to clarify the following points to facilitate better communication and resolution:

Definition of Responsibility

Once a package is marked as "delivered", our responsibility, along with that of the logistics company, is to ensure that the package is delivered to the address you provided. If you have not received the package, we will actively assist you in locating it and filing a claim with the logistics company. However, any losses or inconveniences that arise, unless caused by our intentional or gross negligence, may not be entirely our responsibility.

Resolution Steps

• 1Contact us immediately: Please reach out to our customer service team (via phone, online chat, email, etc.) as soon as possible, providing detailed order information and a description of the undelivered package.
• 2Assistance with investigation: We will contact the logistics company to request an internal investigation and provide the necessary evidence or a suitable solution.
• 3Claim application: If, after investigation, the package is confirmed lost or unrecoverable, we will assist you in filing a claim with the logistics company and, according to their regulations and procedures, will make every effort to secure your rightful compensation.